Refund policy

Envie Mode's™ Return and Refund Policy

At Life with the Big E™, we’re a new brand committed to making your shopping experience enjoyable and rewarding. Your satisfaction is our priority, and if something isn’t right, we want to fix it. Let us know how we can improve your experience and ensure you love what you purchase. 

If you’re not completely happy, we provide a clear and transparent return and refund process. Please review the details below before making a purchase or initiating a return.

Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Returned items must be unused, in their original condition, and in original packaging with all tags attached.
  • Proof of purchase is required (e.g., order confirmation email or receipt).

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Products marked as Final Sale.
  • Digital Products (e-books, online course, templates, etc.)
  • Items made from natural fibers, real leather, or natural fur.
  • Hygiene products, including underwear, mouth guards, and similar items.

Damaged or Incorrect Items

  • Damaged Items: Notify us within 72 hours of delivery at info@enviemode.com with proof of purchase and photo documentation of the damage. Damaged items must be returned before a full refund is issued.
  • Incorrect Items: Notify us within 72 hours of delivery. We will provide a replacement and waive the return fee for shipping the incorrect item back. If you no longer want the correct item, a full refund will be issued upon the return of the incorrect item.

Return Fees

Return fees are deducted from your refund to cover shipping, restocking, and processing costs.

  • Special Reduced Return Fee for Low-Cost Items: Items priced under $10 will incur a reduced return fee of only $3.99.
  • Base Return Fee: $7.99 for items under 3 kg (~6.6 lbs).
  • Medium-Weight Items: $14.99 for items weighing 3–7 kg (~6.6–15 lbs).
  • Heavyweight Items: $19.99 for items over 7 kg (~15 lbs).
  • International Returns: Additional fees may apply, including shipping costs and customs duties.

Steps to Initiate a Return

  1. Contact Customer Service: Email info@enviemode.com to request a return authorization.
  2. Ship the Items: Use the provided return label to send the items back.
  3. Timing: Items must be shipped within 7 days of receiving the return authorization.

Refund Process

  • Refunds are issued to the original payment method within 7–10 business days after receiving and inspecting the returned item.
  • Items returned in unsellable condition may result in partial refunds or rejections.
  • Refunds do not include original shipping costs, custom duties, or any applicable taxes.

Partial Refunds

Refund amounts may be adjusted if:

  • A partial refund was agreed upon.
  • Return shipping costs, customs duties, or tariffs are incurred.
  • Discounts, coupons, or promotional codes were applied to the original purchase.

Refund Timelines

  • Refunds typically appear within 3–10 business days after processing.
  • For delays exceeding 10 business days, contact your bank with the Acquirer Reference Number (ARN) provided upon request.

Important Notes

  • Damaged Items: Must be returned after notifying us within 72 hours of delivery to receive a full refund.
  • Incorrect Items: Eligible for exchanges or a full refund upon the return of the incorrect item.
  • Non-Refundable Fees: Original shipping, and personalization charges are non-refundable.
  • Exchange Rates: Refund amounts for international orders may be affected by currency exchange rates or bank fees.

By purchasing from Life with the Big E™, you agree to the terms outlined in this return policy. If you have further questions, contact us at info@enviemode.com.